bayt.com
Job Description
- Mediate conflicts or disagreements that may arise within the residential community. This involves listening to all parties involved, understanding their concerns, and finding a resolution that satisfies all parties or comes to a fair compromise.
- Collect feedback and suggestions from community residents and relay this information to the relevant teams within the organization.
- Implement community management strategies, ensuring customer satisfaction.
- Conduct regular property inspections to identify and address maintenance and safety issues.
- Deal with Service providers to solve any issues related to the compound.
- Develop and update the documentation related to the activities (plan, procedures, reports, etc.).
- Handle all emergency cases (Water cuts, Power outages….) and maintain a trouble-free environment for our community.
- Maintain professional relations with owners to discuss their community needs and to ensure the highest quality service.
- Investigate and settle complaints, disturbances, and violations.
Skills
- Bachelor’s Degree
- 0-3 years of experience
- Strong problem-solving and conflict resolution abilities.
- Ability to work well under pressure and handle challenging situations with composure.
- Exceptional organizational and time management skills to handle multiple priorities simultaneously.
- Exceptional communication and handling skills
- Knowledge of customer service principles and practices.
- Ability to adapt to changing customer needs and business requirements.
- Strong teamwork and collaboration skills to work effectively with internal teams.
- Proficiency in using customer support software, CRM systems, and other relevant tools.
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