wuzzuf.com
Job Description :
Duties And ResponsibilitiesPartner with customers to understand their plans and engage proactively with customers using an appropriate engagement modelDevelop strategic relationships with stakeholders to understand a customer’s business and develop strategic roadmapsManage customer renewals from initial conversations through to proposal – identify opportunities for upselling and cross-sellUse customer objectives and understanding to drive new service(s) development internally and lead across multiple departmentsUnderstand and document customer’s business flow (for large customers) and deep understanding of use-cases/requirements gatheringAlign with key customer stakeholders to establish a stronger customer relationship management programTo understand the client’s regulatory, technical, and commercial objectives and to drive the commercial growth of the business with existing and new clients.To own and develop the customer success process, tools, and execution of activity that will maximize business growth opportunities.Act as a liaison internally between departments, work with the organization’s operation teams, HR business partners, and other teams as neededOversee the direction and delivery of work and proposals that address business problemsEffective team management, lead by example, mentor and support teams along the way, responsible for team performance and KPIs.
Job Requirements :
General QualificationsA skilled commercial manager, senior account manager, and customer success professional with 7+ years of experience in similar positions, preferably in the ICT industry, and previous experience in a tech startup is a must.Consultative mindset: track record of delivering customer value by aligning customer strategies and objectives to design and delivery targeted services/solutions.Creative, high-energy, entrepreneurial self-starter comfortable running initiatives independently within a high-paced environment