Collection Officer

Company: Al-Bedeawi & Partners –

WebSite: Maadi, Cairo, Egypt

Job Description:**Option 1 (Emphasis on Official Tone and Compliance):**

“The organization is currently recruiting a Collection Officer to oversee and implement the recovery of outstanding debts from individual clients, ensuring strict adherence to established corporate policies and relevant legal frameworks. This position requires a highly proficient communicator and negotiator capable of upholding professionalism and demonstrating empathy while diligently securing timely payment remittance.

The incumbent will be responsible for the management and execution of overdue payment collection from individual clients, guaranteeing compliance with all applicable legal stipulations and internal guidelines. Responsibilities include direct communication with debtors via telephone, electronic mail, and personal meetings to reconcile outstanding balances and negotiate acceptable payment plans. Maintenance of precise and current records detailing all collection efforts, client interactions, and agreed payment schedules is paramount. Collaboration with the legal department will be required to escalate severely delinquent accounts and initiate appropriate legal actions as necessary. The Collection Officer will also prepare and submit routine reports to management regarding collection efficacy, recovery percentages, and the status of outstanding receivables. Analysis of individual client accounts to pinpoint delinquent payments and propose effective collection methodologies is essential. The role mandates scrupulous compliance with all pertinent laws, regulations, and ethical principles governing debt collection practices within Egypt. Furthermore, the incumbent will provide support to the finance and accounts receivable departments in the reconciliation and documentation of received payments, proactively identify opportunities for process optimization to enhance efficiency and minimize bad debt, and deliver professional and courteous customer service, balancing empathy with the enforcement of agreed-upon payment conditions.”

Skills: