Client Success Manager – Performance Marketing

Company: Confidential –

WebSite: Nasr City, Cairo, Egypt

Job Description:The Client Success Manager holds a critical position, responsible for the strategic success and satisfaction of clients participating in E-commerce, Lead Generation, and B2B Corporate programs. This individual will define and monitor client strategies, lead the Growth Management Team, collaborate closely with Business Development to optimize the sales cycle, and provide essential performance insights to both clients and executive leadership, thereby driving measurable client outcomes and cultivating enduring partnerships.

**Key Responsibilities:**

1. **Client Strategy Development & Assurance:**
* Define, develop, and refine tailored strategies for clients across E-commerce, Lead Generation, and B2B Corporate segments.
* Continuously monitor and assure the efficacy and adaptability of implemented client strategies, making data-driven adjustments to maximize effectiveness and client return on investment.
* Establish and track a comprehensive list of Key Performance Indicators (KPIs) for each client, ensuring measurable success criteria are clearly defined and achieved.
2. **Growth Management Team Leadership:**
* Supervise and provide effective leadership and support to the Growth Management Team, ensuring they are empowered to deliver exceptional client success.
* Foster a culture of proactive client engagement, problem-solving, and continuous improvement within the team.
3. **Cross-functional Collaboration & Sales Cycle Optimization:**
* Collaborate closely with the Business Development Team to ensure seamless alignment throughout the sales cycle, from initial presentation to client onboarding.
* Provide ongoing strategic support and insights to the Business Development Team to effectively promote services and achieve sales targets.
* Develop and implement strategies in collaboration with Business Development to achieve overarching sales goals.
4. **Performance Reporting & Strategic Recommendations:**
* Conduct quarterly performance and strategic review meetings with clients and relevant internal departments to assess progress, discuss results, and implement necessary strategic adjustments.
* Prepare comprehensive operational performance and strategic insight reports for board meetings, providing a clear overview of client success and departmental contributions.
* Offer strategic recommendations based on in-depth operational data and client performance, actively contributing to the shaping of future business directions and service enhancements.

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