Visa -
Company: Visa –
WebSite: Riyadh, Saudi Arabia
Job Description:**Option 1: (Formal, concise)**
Visa, a global leader in payments technology, facilitates over 259 billion secure transactions annually across more than 200 countries. Our mission is to advance global connectivity through innovative and secure payment solutions, enabling individual, business, and economic prosperity. We invite qualified individuals to join our purpose-driven organization and experience professional fulfillment at Visa.
**Job Description:**
The Client Success Manager for Visa Acceptance Platform provides expert technical support, service, and project management to our partners and clients. This role entails proactive engagement with a portfolio of high-profile clients to ensure comprehensive support and maximize their utilization of Visa Acceptance products and services. The Client Success Manager acts as a liaison between clients and Visa, delivering tailored product information, identifying solutions to operational challenges in collaboration with the Account Executive team, and providing both routine and specialized technical assistance via various communication channels. Responsibilities include managing technical communications, resolving business and technical issues, overseeing new merchant implementations, facilitating technical escalations, conducting service reviews, developing strategies to enhance client value, project-managing customer engagements, maintaining CRM records, advising on best practices, advocating for product enhancements, and driving internal process improvements. This is a hybrid position with office attendance as determined by the Hiring Manager.
**Qualifications:**
Candidates must possess a foundational understanding of payment processing, demonstrated professionalism, leadership capabilities, and strong interpersonal skills for managing relationships with diverse stakeholders. An e-commerce acquiring background and technical acumen are essential. Minimum qualifications include 3-5 years of payments experience with a university degree or equivalent experience, well-demonstrated Technical Support or Account Management experience, and the ability to prioritize and manage concurrent projects effectively. Excellent written and verbal communication skills, experience in cross-functional team collaboration, and programming language knowledge are required. Card-not-present (e-commerce or payment gateway) experience is strongly preferred. The ideal candidate will be a self-starter with strong organizational and resolution management skills, proficient in Arabic, and demonstrate robust complex problem-solving abilities.
**Additional Information:**
Visa is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Visa adheres to EEOC guidelines and applicable local laws regarding the consideration of qualified applicants with criminal histories.
Skills: