Ensuring a positive and professional client service experience.
Managing client inquiries via phone, email, online, or in person.
Directing client complaints or complex queries to relevant departments in a timely manner.
Providing clients with technical assistance on products and services.
Expediting serious issues to management toward prompt resolution.
Building positive client relations by checking in regularly and following up on active processes.
Maintaining client records and documenting processes.
Identifying potential client services concerns and facilitating proactive intervention steps.
Keeping track of new products on offer, as well as emerging trends in client services.
Recommending product improvements based on client services feedback.