Client Development Specialist – Abu Dhabi

PositionThe CDS is a collaborative, positive individual passionate about luxury sales, and customer service. The CDS will be responsible for implementing marketing strategies and CRM programs delivered from EMEA Marketing Dept. She/He will partner with the Store Manager and the Deputy Store Manager to create a high performance clienteling culture, capabilities and programs to inspire the store team to proactively build strong relationship with their guest, aimed to increase customer loyalty and life time value and relationshipsJob ResponsibilitiesClientelingIn partnership with the store management, the CDS will lead the daily, weekly, and monthly clienteling strategy for each Client AdvisorSupport the store staff in their performanceHe/She is responsible for the development and the improvement of the store customers’ master data: data cleaning, data maintenance, data updates, data filling, merge duplicated profilesCoordinate all clienteling reporting tools provided by Marketing Team for the store team to ensure data capture, frequency, and retention KPI’s are being achieved by using the “myTOUCH” app for each Client Advisor.Be the point of reference and ambassador for the use of the “myTOUCH” app within the store and always ensure an increase and a better usage of the appBe the point of reference for EMEA Marketing team and WW Digital in store team for all events, CRM and myTOUCH project and activitiesSupport on-going CRM and myTOUCH training, in the moment coaching, with existing and new Client AdvisorProfile3-5 years with experience in retail environment or CRMComfortable with customer data analysis and database.MS Office efficiency: PPT, EXECEL and WORDExcellent interpersonal, teamworking and problem-solving skillsGood stress management, flexibility, and adaptabilityFluent English, both spoken and written; other languages are a plus