CCTV – Operator

CCTV – Operator

The CCTV Operator will look after the security, safety and well-being of all guests and colleagues making sure they cause no harm to themselves and others due to unsafe conditions or unsafe acts  

What is in it for you:

• Accommodation and meals provided
• Transportation to & from the hotel
• Medical & Life Insurance
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Assistant Security Manager, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offers professional, engaging and friendly service
• Approach all encounters with guests and employees in a friendly, service-oriented manner
• Adhere to all policies as set forth by the Assistant Security Manager
• Supervise the surveillance of the closed circuit television system and supply evidence on CD as necessary
• Complete a daily shift occurrence report accurately and in its entirety ensuring that particular attention is paid to times that certain activities are performed
• Supervise all contract security personnel and daily operations
• Complete accident and incident forms accurately, in their entirety and in a timely manner
• Review Daily News and Manager on Duty reports and keep up to date with all VIP arrivals/protocols
• Security screens all individuals
• Open secured areas for authorized personnel and log activity
• Check door locks throughout the hotel
• Thoroughly investigate all vehicle accidents, alleged thefts, and other security-related incidents
• Respond to medical emergencies and assist as required
• Investigate assault complaints and investigate fully
• Respond to the hotel outlets promptly and deal with guests as needed, accurately and document entirely any such incidents
• Respond immediately and investigate fire/ emergency alarm activations
• Challenge suspicious persons and escort them off property if warranted; record any pertinent information and log it in the occurrence report
• Actively check for all security and safety hazards and document by way of a security incident report
• Implement security patrols of the hotel from the roof to the basement areas regularly during each shift; the times will be staggered daily
• All security concerns and violations will be noted, properly documented, and brought to the attention of the Assistant Security Manager
• Be knowledgeable of the hotel’s lock system and perform all duties as assigned by the Assistant Security Manager; this includes being able to program a lock.  In addition, all officers will immediately commence with performing a lock interrogation of a door lock on a room involved in an alleged theft or other incidents
• Receive handle all lost & found items, as per standard operating procedure
• Liaise with Law enforcement/government departments in the absence of the Assistant Security Manager

Your experience and skills include:

• Previous experience is an asset
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• First Aid, conflict management, and military or law enforcement training helpful
• A high school diploma and/or experience in a related field preferred
• Must be CPR certified
• Must be CCTV operator certified
• Fluency in the Arabic language is a must

Your team and working environment:

• Be a part of our multicultural team.