Cashier

Cashier | B&Q | King Abdullah Store

ROLE PURPOSE:

The job holder is responsible to deliver a great customer experience by managing the check out, customer service refund and exchange process. 

 

KEY ROLE SPECIFIC ACCOUNTABILITIES: 

• Actively approach your customers, engaging with them naturally
• Understand customer needs and provide appropriate solutions 
• Work with colleagues across the store to help and support them, sharing knowledge in your area of expertise to drive sales
• Turn negative customer situations into positive outcomes 
• Ensure all types of customer communications are dealt with professionally 
• Encourage customer feedback, share it with managers and use it to improve service 
• Provides efficient service at the cash wrap, maintains cash wrap cleanliness and captures customer information in the database
• Ensuring all documentation is complete as per company procedures for all finance/ cash/ credit/ inter and intra company deals
• Facilitate group internal audit review of store operations and ensure the implementation of audit recommendations
• Adhere to all policies & procedures relevant to your role 
• You may be required to undertake other duties from time to time as we may reasonably require