Company Name : Kuwait Food Americana Co,

Call Center Representative – Night Shift

Job Description

  • Answer inbound calls in a timely and friendly manner
  • Evaluate problems and complaints of the callers and provide proper solutions to them
  • Respond to the needs of customers and provide personalized service
  • Provide information on the company’s products or services and generate interest in the offer
  • Upsell products and services
  • Research needed information using available resources
  • Process orders, forms, and applications
  • Route calls to other team members whenever needed 
  • Make relevant notes from customer interactions
  • Identify any issues that customers might be struggling with
  • Report on customer feedback 

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