World Trip Deal -
Company: World Trip Deal –
WebSite: Downtown, Cairo, Egypt
Job Description:**Company Overview**
World Trip Deal is a comprehensive online booking platform offering premium travel and tourism services. The company specializes in providing cost-effective travel packages to global destinations, alongside local tourism consultation, hotel and flight bookings, upscale accommodations, visa application assistance, curated tourist activities, and a suite of other services. World Trip Deal is dedicated to delivering integrated travel solutions customized to meet the diverse needs of its clientele.
**Position: Call Center Manager**
This is a full-time, on-site position for a Call Center Manager located in Cairo, Egypt. The Call Center Manager will be responsible for the following:
* Managing customer service, sales, and after-sales operations.
* Maintaining high standards of customer satisfaction.
* Supervising and leading the contact center team.
* Employing analytical skills to optimize operational processes.
* Identifying and addressing the training requirements of team members.
* Providing support in the recruitment and selection of team personnel.
* Overseeing the training and integration of new hires.
**Work Schedule and Location**
* Five working days per week, with two days off.
* Location: Dokki, Giza.
Skills:
Qualifications
- English fluency is a must.
- Inbound and outbound Contact Center Management experience is a must.
- Experience in the travel industry is a huge plus.
- Demonstrated ability to drive performance and meet KPIs.
- Excellent problem-solving abilities.
- Strong leadership and interpersonal skills.