Posted 3 months ago
لو شايف نفسك مؤهل… أثبت ده بالتقديم
Call Center and Tele sales Agent
Position Details
Location
Mohandessin, Giza, Egypt Egypt
Posted Date
December 17, 2025
Employment Type
Customer Service/Support
متوسط الراتب
Confidential
Job Description
التوحيد والنور -
Company: التوحيد والنور –
WebSite: Mohandessin, Giza, Egypt
Job Description:
- Handle incoming customer calls and inquiries professionally and promptly.
- Receive and follow up on orders both online and in-store (confirmation – processing – shipping – delivery).
- Resolve customer complaints according to company policies or escalate complex cases to the supervisor.
- Update customer and order information in the CRM or internal system.
- Adhere to call quality standards and achieve KPIs (call volume, conversion rate, customer satisfaction).
- Guide customers to the nearest branch or best offer.
- Monitor orders via website and social media channels.
- Support customers with payment issues, order confirmation, cancellations, and modifications.
- Make outbound calls to potential and existing customers to promote products and services.
- Achieve sales targets and improve conversion rates.
- Present products and offers convincingly, handling objections professionally.
- Record and follow up on sales leads in the CRM or internal system.
Skills:
نصائح تهمك
- جهز CV حديث قبل التقديم
- تأكد من تحديث معلومات التواصل في سيرتك الذاتية
- اقرأ وصف الوظيفة بعناية قبل التقديم
- جهز رسالة تغطية مخصصة للوظيفة
- تأكد من صحة جميع المعلومات في طلبك
- احفظ نسخة من طلب التقديم
- تابع بريدك الإلكتروني بانتظام
- جهز نفسك للمقابلة الشخصية مسبقاً