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Job Description :
Hands of Hope is a physical therapy practice with currently 7 locations in NY, USA, and growing rapidly. We are looking to hire 4 Call Center Agents to our team.Handles all incoming telephone calls from patients, makes appointments, and answers general questions and inquiries.Uses computer systems to refer to existing patient information or set up new patients in the scheduling tool. Provides the patient with available time-slots not allowing patients to give times they are available to ensure full use of the physician time-slots.Communicates all add-ons, delays, cancellations, and “no-shows” to Clinical Coordinator.Responsible for inputting very detailed information on the patient using a variety of computer screens.After completion of the call and input of the patient information, representative checks recordsverifying the details entered and adds any additional notes that may be necessary.Provides information to callers on practice policies and procedures such as what is required followingphysician template, using proper encounter codes, in preparation for appointment (insurance, id, etc.).Schedules to ensure efficient patient flow based on predetermined appointment availability.Follows up with patients when they are a no show for an appointment and may make calls to patients asking if they were satisfied with the service they received.Maintains general filing system and files appropriate correspondence electronically or manually.Receives, directs, and relays telephone and fax messages.Responds to calls efficiently, not put time saving before quality of service.
Job Requirements :
Minimum 1 year of Call Center experience.Fluency in English is a must!Graduates only.Ability to work from 3:00pm to 11:00pm in Maadi.Max age is 33.Multitasking and customer-oriented.Excellent communication skills.