Cafe Manager

Cafe Manager| M&S| UAE

Overview of the role:

Café Manager are responsible for managing a department/s and the team. Ensures merchandising, stock availability, profit protection, sales, BTF and general day-to-day management of department. Ensure excellent customer service in the Department and within the store. Training and Development of the staff, is a role model for sales assistants, senior sales assistants and develop contact with customers

What you will do:-

Description of Accountability:

Customer Service

• Daily coaching of colleagues to maximise impact at department level and developing all employees to deliver world class service.
• Responsible for protecting the Customer Journey whilst duty managing, prioritising and co-ordinating the store objectives to maximise the customer experience
• Replying to all customer feedback and following up actions within the department on a daily basis
• Delivers friendly, knowledgeable and efficient service within the department including sight lines, sizing and one to one customer interaction
• Delivers friendly, knowledgeable and efficient service within the department.

Store Operations

• Ensure store opening and closing procedures are adhered to. 
• Ensure Store cover is planned and implemented properly. 
• Implement company visual guidelines, layouts and timescales within your department and ensuring clear sight lines and clear navigation throughout the department
• Conduct daily floor walks generating positive sale driving actions and coach colleagues around conversion, basket drivers and profit optimisation
• Cash line procedures are adhered to and controls are implemented (employee purchases, returns, damages, etc).
• Safety procedures need to be implemented in line with company policy.
• Adherers to Standard Operating Procedures (SOP) manual on day to day basis   

People Management

• Newcomers and staff are properly inducted and trained. 
• Manage department colleague’s Performance Development Reviews (PDRs)and handle all relevant HR issues on a timely manner in accordance with company policies and procedures
• Effectively manages conflicts & motivating colleagues to perform to their best of the abilities.