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Company Name : Al Futtaim Group

Business Process Manager

Job Description

Business Process Manager | AMW | Union Place, Sri Lanka

Key Duties and Responsibilities

  • Manage comprehensive end-to-end strategic process improvement initiatives to deliver process simplification, re-engineering, digitization and automation
  • Support the digital transformation program by identifying and prioritizing automation and digitization use cases within existing processes.
  • Support transformation project delivery by driving the process analysis, design, requirements identification and post-implementation review phases.
  • Proactively communicate and collaborate with Digital and IT teams to define and implement system solutions.
  • Lead the design and realization phases of business process related projects by designing business processes against leading international standards (benchmarks), by managing change and organizational impact and delivering significant, measurable and sustainable business improvement results.
  • Lead analysis of business performance results, customer feedback, audit reports, and any other business data to identify major business improvement opportunities and mobilize transformational business process improvement projects.
  • Lead performance analysis and business review sessions to identify and prioritize major business improvement opportunities.
  • Provide process insights and reporting to process owners for effective decision making.

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