Branch Manager

Company: JD.COM –

WebSite: Riyadh, Saudi Arabia

Job Description:Station Manager – Operations Department Job Summary: The Operations Department Manager is a critical leadership role within JD Logistics’ Saudi Arabian operations. This position is responsible for the comprehensive management of service outlets, encompassing daily operations, team leadership and development, and strategic market expansion initiatives. The primary objective is to ensure the efficient attainment of business objectives, promote the localization of the JoyExpress brand within Saudi Arabia, and optimize performance across key areas including last-mile delivery, customer relationship management, and revenue growth. Key Responsibilities: Business Management: Develop and implement annual operational plans and budgets, closely monitor Key Performance Indicators (KPIs) such as on-time delivery rates for same-day and next-day services, and ensure alignment of all operational activities with established company standards and objectives. Team Leadership: Effectively manage and lead local teams, including couriers, drivers, and customer service representatives. Focus on comprehensive training programs, performance evaluation processes, and strategic talent development initiatives to enhance Saudization efforts and build a high-performing workforce. Risk Control: Ensure strict adherence to all relevant compliance regulations, proactively address and manage emergency situations (e.g., safety incidents), and cultivate strong, collaborative relationships with local communities and governmental entities, including the Saudi Transport and Logistics Services Ministry. Operational Oversight: Oversee all day-to-day logistics operations at the station level, including inbound and outbound shipments, last-mile delivery processes, and efficient management of returns. Staff Management: Manage, train, and supervise station staff, including supervisors, drivers, and couriers, to optimize workforce utilization and minimize labor costs. Forecasting and Planning: Accurately forecast volume fluctuations and proactively plan for staffing needs to ensure adequate resources are available to meet operational demands. Reporting and Documentation: Ensure timely and accurate reporting of key operational metrics, including report updates and meticulous staff attendance records. Cross-Functional Collaboration: Foster strong working relationships with other departments, including Human Resources, Finance, Fleet Management, and Customer Service, to ensure seamless and efficient station operations. Qualifications: Education: Bachelor’s degree or higher, preferably in Logistics, Supply Chain Management, Business Administration, or a related field. Experience: Minimum of two (2) years of experience in operations management, with demonstrated experience leading teams of ten (10) or more individuals. Experience in cross-border e-commerce or the Middle Eastern market is highly desirable. Language: Fluency in both English and Arabic is required. Values: Demonstrated alignment with JD.com’s core values: Customer First, Innovation, and Persistence. About JD.com: JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company’s cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its “Retail as a Service” offering to help drive productivity and innovation across a range of industries. JD.com’s business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China’s largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company’s mission is to make lives better through technology, striving to be the most trusted company in the world. Our Global Business: We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com’s operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide. Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International International Logistics: JINGDONG Logistics (HKEX: 2618), also known as JD Logistics, is a leading technology-driven supply chain solutions and logistics services provider. JINGDONG Logistics has established six integrated logistics networks: warehouse managment, line-haul freight transportation, last-mile delivery network, bulky items logistics, cold chain logistics, and cross-border logistics networks. As of June 30, 2025, JINGDONG Logistics manages over 3,600 warehouses (third-party-operated cloud warehouses included), with a total area exceeding 34 million square meters. JINGDONG Logistics has strategically built a Global Smart Supply Chain Network, featuring highly automated warehousing systems and reliable international transportation solutions. The company currently operates over 130 bonded, direct mail and overseas warehouses, with a total GFA exceeding 1.3 million square meters, spanning 23 countries and regions worldwide. “JoyLogistics” and “JoyExpress” are JINGDONG Logistics’ international business brands.

Skills: