boutique hotel receptionist

We are seeking a friendly and professional Boutique Hotel Receptionist to join our team in Giza, Cairo. The ideal candidate will have previous experience in a similar role and possess excellent communication and customer service skills. As a Boutique Hotel Receptionist, you will be the first point of contact for our guests, providing them with a warm welcome and ensuring their stay is enjoyable and memorable. You will handle all guest inquiries, process reservations, check-in and check-out guests, and assist with any special requests or needs. Additionally, you will maintain a clean and organized reception area, handle cash transactions, and provide general administrative support to the hotel management team. This role requires a high level of attention to detail, the ability to multitask, and the willingness to go above and beyond to exceed guest expectations.

Responsibilities:

1. Greet and welcome guests in a friendly and professional manner
2. Check guests in and out of the hotel, ensuring all necessary documentation is completed accurately
3. Handle all guest inquiries and provide information about the hotel facilities, services, and local attractions
4. Process reservations and manage room availability
5. Assist with any special requests or needs, such as arranging transportation, booking tours, or making restaurant reservations
6. Maintain a clean and organized reception area
7. Handle cash transactions and maintain accurate records
8. Answer phone calls and direct them to the appropriate department or staff member
9. handling online reservations ( booking.com, Expedia )
10. Assist with administrative tasks, such as filing, photocopying, and data entry

Preferred Candidate:

1. Previous experience in a similar role, preferably in a boutique hotel setting
2. Excellent communication and customer service skills
3. Ability to remain calm and professional in stressful situations
4. Strong attention to detail and organizational skills
5. Ability to multitask and prioritize tasks effectively
6. Proficient in computer systems and software, such as Microsoft Office and hotel management systems
7. Knowledge of local attractions and amenities
8. Flexibility to work various shifts, including evenings, weekends, and holidays