OceanAir Travels -
Company: OceanAir Travels –
WebSite: Mohandessin, Giza, Egypt
Job Description:The following responsibilities will be undertaken:
Serve as the primary liaison for clients throughout their engagement, encompassing pre-tour communication to relay pertinent updates on schedules and logistical details, as well as ongoing support during and following tours and excursions within Egypt. This includes the timely and accurate handling of inquiries via various communication channels, with a focus on upholding complete client satisfaction through the comprehensive provision of information regarding tour packages, schedules, and available services. Proactive problem-solving is essential in addressing client concerns and resolving issues efficiently. Coordination extends to facilitating all facets of tour operations, encompassing transportation, lodging, tour guides, and planned activities. Continuous monitoring of client feedback will inform recommendations aimed at enhancing the overall guest experience. Comprehensive documentation and information dissemination are crucial, ensuring clients receive all necessary travel documents, including itineraries, booking confirmations, and relevant local guidelines. Cultivating strong client relationships will ensure each guest feels valued and well-cared-for. Collaboration with operations and sales teams is imperative to facilitate seamless transitions throughout the client journey. Personalized recommendations and assistance with special requests will be provided as needed. Maintain meticulous records of all client interactions and follow-up actions. Contribute to the preparation of post-tour surveys and reports to gather insights for service improvement. Accurate and timely processing of all bookings and maintenance of organized documentation is required. Actively promote the company’s brand values and services through professional client communication. Flexibility and willingness to relocate to the UAE during peak seasons is expected. Drive client retention through fostering loyalty and encouraging positive reviews and referrals.
Skills:
- A Bachelor’s degree in Hospitality, Tourism, Business Administration, or a related field is preferred.
- A minimum of 1-2 years of experience in guest relations, customer service, or a related field, ideally within the tourism, hospitality, or leisure industry.
- Previous experience in the tourism, hospitality, or related sectors is highly desirable.
- Demonstrated experience in managing guest feedback, inquiries, and resolving complaints in a high-paced, dynamic environment.
- Familiarity with Property Management Systems (PMS) and booking platforms is an advantage.
- Excellent interpersonal and communication skills, with the ability to engage and build rapport with guests effectively.
- Fluency in English, both written and spoken, is essential.
- Fluency in Spanish, both written and spoken, is essential.
- Proficiency in MS Office applications (Word, Excel, Outlook).
- Strong organizational and multitasking skills with the ability to prioritize tasks effectively in a fast-paced setting.
- Outstanding problem-solving abilities, with the capacity to handle unexpected situations and resolve conflicts diplomatically.
- A collaborative team player with the ability to thrive in a dynamic and diverse work environment.
- Willingness to work flexible hours, including shifts, weekends, and public holidays as necessary.
- Capable of relocating to the UAE during peak season as needed.