OceanAir Travels -
Company: OceanAir Travels –
WebSite: Mohandessin, Giza, Egypt
Job Description:**Option:**
“The incumbent is responsible for providing comprehensive customer service and operational support related to tours and excursions in Egypt. This includes pre-tour communication regarding logistics and details, serving as the primary point of contact for guests throughout their experience, and promptly addressing inquiries and concerns via various communication channels to ensure optimal customer satisfaction. Further responsibilities encompass coordinating tour operations, monitoring and acting upon guest feedback, ensuring timely provision of essential documentation, fostering positive guest relations, collaborating with internal teams to facilitate seamless transitions, accommodating personalized requests, maintaining accurate records, contributing to post-tour analysis, ensuring efficient booking processes, promoting brand values, and driving customer loyalty. Relocation to the UAE may be required during peak season based on business needs.”
Skills:
- A Bachelor’s degree in Hospitality, Tourism, Business Administration, or a related field is preferred.
- A minimum of 1-2 years of experience in guest relations, customer service, or a related field, ideally within the tourism, hospitality, or leisure industry.
- Previous experience in the tourism, hospitality, or related sectors is highly desirable.
- Demonstrated experience in managing guest feedback, inquiries, and resolving complaints in a high-paced, dynamic environment.
- Familiarity with Property Management Systems (PMS) and booking platforms is an advantage.
- Excellent interpersonal and communication skills, with the ability to engage and build rapport with guests effectively.
- Fluency in English, both written and spoken, is essential.
- Fluency in Italian, both written and spoken, is essential.
- Proficiency in MS Office applications (Word, Excel, Outlook).
- Strong organizational and multitasking skills with the ability to prioritize tasks effectively in a fast-paced setting.
- Outstanding problem-solving abilities, with the capacity to handle unexpected situations and resolve conflicts diplomatically.
- A collaborative team player with the ability to thrive in a dynamic and diverse work environment.
- Willingness to work flexible hours, including shifts, weekends, and public holidays as necessary.
- Capable of relocating to the UAE during peak season as needed.