To work with the Outbound Telesales team to execute various activities related to telesales.
• To achieve monthly targets as set by the managers.
• To utilize any opportunity to cross-sell through telesales.
• To ensure 100% call closures are attempted on all sales calls.
• Handle Remedy complaints and provide amicable solutions to resolve the complaint.
• To call predetermined customers and proactively sell a product of the bank.
• To represent ADCB in a professional and courteous manner by maintaining the call quality standards of the bank.
• To ensure realistic commitments are made to customers and render them excellent service to differentiate ourselves from the competition.
• To be able to maintain/update customer information on to the database.
• To cater to audit requirements of the team.
• Bring in quality customers to the bank, which leads to quality references thus ensuring each case is profitable to the bank.