bayt.com
Job Description
- To provide Internal and External customers with accurate information regarding ADCB products and services.
- Handle telephonic enquiries and cross-selling of ADCB Retail Banking products.
- Provide correct information to all customers regarding their accounts, credit cards, loans etc.
- Answer customer queries and resolve simple complaints immediately.
- Initiate outbound calls when required.
- Cross sell various retail banking products and generate leads.
- Maximize returns and minimize risk and enhance relationships for the bank.
- Produce high quality calls and continuous follow up that leads to complete customer satisfaction.
- Communicate well and provide feedback for both internal and external customers for improvement of services or processes.
- Contribute to the overall success of the unit and generate ideas that can be implemented to enhance productivity.
Skills
- Diploma holder, University Graduate preferable
- Bilingual (Arabic & English) is preferred.
- Previous experience in a Customer Service Environment / Call Centre would be advantage.
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