Assistant Manager – Customer Experience Planning (CDU3) – CDUP 2062

Qiddiya is Saudi Arabia’s future capital of entertainment, sports, and culture — a 360 km² mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we’re creating a destination like no other. This is more than a project, it’s a national transformation. As construction accelerates, we’re hiring ambitious talent to help shape it. If you’re driven by scale, impact, and the chance to build something iconic from the ground up, Qiddiya is calling for you.General Summary:Works collaboratively with the Director and Senior Manager of Customer Experience Strategy & Planning on one or more transport projects to design and develop the proposed customer journey. Liaises with transport project teams, strategy, operations, and other relevant functions to embed a world-class customer experience. In collaboration with the Customer Intelligence team, assists in evaluating the effectiveness of transport initiatives that impact on the overall customer experience.Key Responsibilities:Assists in the development of CX performance frameworks, KPIs, and investment plansAlign customer experience goals with strategic transport plans and capital projectsAssist in the development and refinement of end-to-end customer journeys across all modes of transportSupport service planning and network design with a focus on customer outcomesRepresent the voice of the customer in cross-departmental planning forumsPrepare presentations, reports, and documentation related to customer journey planning and project updatesResearch and share global best practices in transport customer experienceRequirementsQualifications & Experience:Bachelor’s degree in business Strategy, Service Design or Customer Experience5+ years in customer transport experience or service planning; GCC experience highly regarded