Arabic Trainer – Dubai | Financial Services| Orient Insurance PJSC

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.By upholding our values of respect, excellence, collaboration and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.Job DescriptionThe primary responsibility of this role is to identify training needs for the UAE National employees, develop comprehensive training plans, and impart training, implement effective training programs to enhance the skills, productivity, and quality of work of our Emirati staff.What You Will DoConduct regular assessments to identify training needs for Emiratis and identify skill gapsAnalyse performance metrics and feedback to determine specific areas for improvementDesign and deliver comprehensive induction programs to equip new employees with the necessary knowledge and skillsProvide ongoing training on product knowledge, underwriting and claims handlingDesign training modules for customer service, telephone effectiveness operations, and client handlingAssess Emirati and support in their career development through personalized coaching and guidanceMonitor and evaluate the effectiveness of training programs, making necessary adjustments for continuous improvement. Ensure accurate and up-to-date maintenance of training records for compliance and reporting purposesEnsure accurate and up-to-date maintenance of training records for compliance and reporting purposesClosely coordinate with training agencies on requirements and developmentCreate engaging and effective training content for various programsRequired Skills To Be SuccessfulOutstanding written and oral communication in Arabic & EnglishStrong interpersonal skills & analytical skills with high customer service orientationExcellent Insurance Sales trainingExcellent training skillsExcellent dynamic personality with good communication skillsExcellent presentation skillsWhat Equips You For The RoleBachelor’s degree (HR Business Administration)5to7 years’ experience in a progressive organization (Including a minimum of 3 years of experience as trainer) with similar job responsibilitiesKnowledge on General Insurance and other lines of businessSales techniques and motivation of Emirati will be preferable additional qualityShould have UAE insurance experience and available in UAE or insurance experience within the GCC countriesAbout Orient Insurance PJSCOrient Insurance Company commenced operations in 1982 as a part of the reputed Al-Futtaim Group and has since recorded a progressively steady growth. The Company is counted among the leaders in the UAE insurance market. Orient Insurance Company has a paid-up capital of AED 500 Million which is the highest in the insurance industry in UAE. With head office in Dubai, the company serves its clientele through an extensive branch network in Jebel Ali, Abu Dhabi, Al Ain, Sharjah and Ras Al Khaimah in UAE, Muscat in Sultanate of Oman, Riyadh in Kingdom of Saudi Arabia and Bahrain.