Posted 4 days ago
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Application Support Engineer
Position Details
Location
Heliopolis, Cairo, Egypt Egypt
Posted Date
January 11, 2026
Employment Type
IT/Software Development
متوسط الراتب
Confidential
Job Description
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Company: Cyrus Technology Egypt –
WebSite: Heliopolis, Cairo, Egypt
Job Description:
Job Summary
We are seeking a detail-oriented and proactive Application Support Engineer to provide technical support for business-critical applications. The ideal candidate will troubleshoot issues, support users, monitor system performance, and work closely with development team to ensure high availability and reliability of applications.
Key Responsibilities
- Provide first- and second-level support for internal and external applications
- Diagnose, troubleshoot, and resolve application-related issues in a timely manner
- Monitor application performance, availability, and system logs
- Escalate complex issues to development or infrastructure teams when required
- Perform root cause analysis and document incidents and resolutions
- Support application deployments, upgrades, and patches
- Maintain technical documentation, knowledge base articles, and user guides
- Communicate clearly with users, stakeholders, and technical teams
- Participate in on-call support rotations as required
About Cyrus Technology Egypt:
It is a fast-growing IT solutions provider specializing in software development, digital transformation, cybersecurity, and technical support services.
The company delivers modern, scalable technology solutions that help businesses improve performance, automate processes, and enhance their digital capabilities.
With a skilled team and an innovation-driven culture, Cyrus Technology Egypt provides a dynamic work environment for professionals looking to grow their careers in the tech industry.
To apply for this job email your details to asdthehiro13@gmail.com
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