Airlines Backoffice Agents

  • Operations/Management
  • Egypt

Job Description :

Information regarding country travel rules, prices, and policies.Reservation & booking by using the airline system.Follow-up with the teams.Creating daily reports.Handling requests of the management.Resolve complaints while providing effective solutions.Handling all travel agents’ requests from booking and issuing tickets.Reissue – Change – Refund airline tickets.Confirm and modify flight reservations.Prepare and locate records and information for the teams.Ensure that colleagues and customers follow proper procedures.Keep records and information.Follow up on the Ques on Amadeus.Handle emergency requests.

Job Requirements :

Males & Females Can Apply & Males are preferredAt least 1 year of experience in any travel agency (airlines tasks) or any related fieldAmadeus/Saber knowledge is a must.Graduates only & Bachelor Degree Holders.Excellent Communication Skills.Languages: English  Very Good / ExcellentPresentation Skills, good-looking, Supportive Attitude.

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