Aftersales Trainer

The Aftersales Trainer is responsible for delivering and developing effective After sales, customer service, non-technical and technical training programs to employees and external customers ensuring they acquire the knowledge and skills necessary to perform their job duties.

Training Delivery:

• Delivers engaging and effective Aftersales (non-technical) training sessions, ensuring participants achieve learning objectives.
• Utilizes diverse training methods and tools to accommodate various learning styles.
• Manages the training environment to foster a positive and interactive learning experience.
• Communicates customer service and technical information clearly and concisely, providing effective demonstrations and guidance.
• Responds to participant inquiries and provides constructive feedback.

Curriculum and Content Development:

• Collaborate to identify training needs through skills gap analysis.
• Develop and maintain accurate and engaging training materials.
• Ensure content is technically accurate, relevant, and aligned with best practices and OEM recommendations.
• Adapts Aftersales content to meet specific audience and learning requirements.

Maintaining and Caring for the Training Room/Workshop:

• Ensures the training room/workshop is maintained in a safe, clean, and organized condition.
• Reports training room or workshop needs of tools and consumables.
• Regularly checks and reports any issues with training room or workshop equipment, tools, and machinery.
• Ensures the Training room/workshop layout facilitates effective training delivery and participant safety.
• Adheres to all HSE regulations and protocols within the training workshop.