Account Manager

About us:
We are a fast-growing SaaS company empowering businesses in the F&B and retail industries with AI-driven solutions. Our products help brands improve customer engagement, operational efficiency, and revenue growth through automation and smart data.

We work closely with our clients as partners, not just service providers — and our success is directly tied to theirs.

Role Overview:

As an Account Manager, you will own the end-to-end relationship with a portfolio of clients after onboarding. Your mission is simple: ensure every client is successful, satisfied, and growing with Enable Tech.

This is not a passive account management role. You are expected to drive adoption, solve problems proactively, and create real value for clients.

You will act as the main point of contact, a trusted advisor, and a problem solver, ensuring clients fully leverage our solutions and achieve measurable results.

What You’ll Be Responsible For:

• Owning and managing a portfolio of client accounts, ensuring high satisfaction and retention
• Driving product adoption and usage by guiding clients on best practices
• Leading client onboarding follow-ups and ensuring a smooth transition into active usage
• Proactively identifying risks, challenges, or dissatisfaction and resolving them before escalation
• Handling frustrated or high-priority clients with professionalism and confidence
• Coordinating with internal teams (tech, support, product) to deliver solutions quickly and effectively
• Identifying opportunities for upselling or expanding services based on client needs
• Maintaining regular communication and check-ins to ensure continuous alignment and success
   

What Success Looks Like in This Role:

• Clients are actively using the product and seeing clear value
• High levels of client retention and satisfaction
• Issues are handled proactively, not reactively
• Strong, trust-based relationships with clients
• Opportunities for growth within accounts are identified and acted on