مدير مشروع

1. Responsible for the over-all management of the project with the clear objectives of steering it all in accordance with the target goals.
2. Strategically manage the delivery of maintenance services, taking responsibility for performance, human resource management, quality and profitability.
3. Monitor performance and provide formal monthly & weekly reports for operations manager confirming compliance with the requirements of the SLA`S and KPI`S, identifying issues for discussion, future workload, risks and opportunities.
4. Manage costs (in conjunction with the Finance Team) to ensure that commercial objectives are achieved.
5. Work closely with Maintenance engineers, senior supervisors and Technicians to ensure that the work of the maintenance services is integrated and establish consistent processes and procedures across the region.
6. Ensure that all contracts are interpreted correctly and are uniformly followed by Maintenance personnel.
7. Standardize the pricing and delivery of works/new tenders.
8. Responsible in following up customer’s inquiries.
9. Develop new service streams ensuring relevant accreditations are obtained and adequate resources are identified, Develop and provide technical maintenance support systems and processes.
10. Manage the planning, supervision and scheduling of all maintenance projects through optimum utilization of facilities and personnel.
11. Provide technical input for the maintenance activities.

Review and control of Help Desk systems and processes.