Posted 2 hours ago
ما تفوّتش فرصة ممكن تغيّر مسارك المهني
Customer Experience Specialist / Tashereef
Position Details
Location
Haram, Giza, Egypt Egypt
Posted Date
April 3, 2026
Employment Type
Customer Service/Support
متوسط الراتب
Confidential
Job Description
MK Enterprise -
Company: MK Enterprise –
WebSite: Haram, Giza, Egypt
Job Description:
Key Responsibilities:
• Manage and follow up on post-flight customer reviews to ensure all feedback is properly collected and documented.
• Engage with guests after their experience to assess satisfaction levels and gather detailed feedback.
• Ensure all customers complete and sign the official feedback forms in a timely and professional manner.
• Address customer concerns, complaints, or negative feedback promptly, escalating issues when necessary.
• Maintain accurate records of customer interactions, feedback, and resolutions.
• Coordinate with the Customer Experience team to highlight recurring issues and suggest improvements.
• Provide a positive and welcoming post-service interaction that reinforces the company’s brand image.
• Sharing insights gathered from customer feedback.
Location: Pyramids.
نصائح تهمك
- جهز CV حديث قبل التقديم
- تأكد من تحديث معلومات التواصل في سيرتك الذاتية
- اقرأ وصف الوظيفة بعناية قبل التقديم
- جهز رسالة تغطية مخصصة للوظيفة
- تأكد من صحة جميع المعلومات في طلبك
- احفظ نسخة من طلب التقديم
- تابع بريدك الإلكتروني بانتظام
- جهز نفسك للمقابلة الشخصية مسبقاً