Posted 2 hours ago
الأفضل التقديم بسرعة لأن الفرص دي بتتقفل بسرعة
Customer Support Representative
Position Details
Location
Croydon, United Kingdom Egypt
Posted Date
March 28, 2026
Employment Type
Customer Service/Support
متوسط الراتب
Confidential
Job Description
Inetum -
Company: Inetum –
WebSite: Croydon, United Kingdom
Job Description:
We are seeking a dedicated and customer-focused Customer Support Representative to join our team. In this role, you will serve as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is an excellent communicator, problem-solver, and team player who thrives in a fast-paced environment.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner
- Resolve product or service issues by identifying customer needs and providing appropriate solutions
- Maintain accurate records of customer interactions and transactions
- Escalate complex issues to the appropriate department when necessary
- Follow up with customers to ensure satisfaction and issue resolution
- Provide product and service information to customers
- Collaborate with team members to improve customer service processes
- Meet or exceed performance metrics such as response time and customer satisfaction scores
نصائح تهمك
- جهز CV حديث قبل التقديم
- تأكد من تحديث معلومات التواصل في سيرتك الذاتية
- اقرأ وصف الوظيفة بعناية قبل التقديم
- جهز رسالة تغطية مخصصة للوظيفة
- تأكد من صحة جميع المعلومات في طلبك
- احفظ نسخة من طلب التقديم
- تابع بريدك الإلكتروني بانتظام
- جهز نفسك للمقابلة الشخصية مسبقاً