IRON MOUNTAIN -
Company: IRON MOUNTAIN –
WebSite: 6th of October, Giza, Egypt
Job Description:
- Assisting the customers in having clear and concise success criteria post implementation, receiving world-class enablement support for their users and stakeholders.
- Establishing strong customer relationships throughout the Implementation lifecycle that will further mature post-implementation
- Direct line of communication and ‘face of Iron Mountain’ to customers
- Customer follow-up to identify and develop new requirements to enhance the offerings as well as identifying potential new revenue streams
- Maintain a strong customer centered approach; keeping the customer at the front and center of all related activities, leading to a successful delivery and uptake of the growing technology solutions within Iron Mountain as well as linking other existing services where required.
- Utilize and direct customer journey mappings to effectively track and monitor a customer’s success
- Conduct regular engagement sessions with the customer to assess product functionality, best practices, new product features and enhancements, and address any challenges.
- Foster customer success by managing successful engagements and activities, ensuring timely updates and accurate tracking in the CSP platform
- Responsible for providing timely, complete, and accurate input and management of customer activity including reporting and operational metrics, to ensure visibility and informed decision making.
- Responsible for measuring and providing customer with committed value/ROI/proposed outcomes
Skills:
- Minimum of 3-5 years of customer success experience
- Background and knowledge of digital strategy and transformation activities and solutions including SaaS, digital Transformation,Document Management and similar solutions.
- Proven experience in an account management role, strong project management skills, and a strategic thinking and problem-solving mindset
- Ability to translate customer needs into solution requirements
- Influence and negotiate through proven sales skills and needs identification
- Exhibit excellent written, verbal, and presentation skills through power messaging
- Strong personal, planning, analytical skills; business acumen for decision making