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Company Name : Al Futtaim Group

Workshop Supervisor

bayt.com

Job Description

Overview of the role:

This position will manage and lead a team of technical people in allocating workload and managing the day to day operations to drive workshop performance. It requires to co-ordinate with different departments and distributor team ensure Fix It Right process is followed and vehicles are delivered on time in excellent condition. 

 

What you will do:

1)   Operational performance

  • To maximize the sold hors from Aftersales operation to meet the revenue performance objectives through target setting 

 

2)   Fix It Right:

  • Adherence to FIR program as per Distributor Guidelines & Create a Culture to follow FIR process
  • Identify and management of FIR concerns, and set actions to close GAP on set KPI’s
  • Submission of branch Field Technical reports as set by Distributors and follow Technical bulletin and service bulletin

 

3)   Workshop Management 

  • Attendance
  • Ensure and management of attendance of all associates.
  • Planning & scheduling and Time clocking
  • Plan, Review, Manage and Implement utilization, productivity and efficiency of Technician & wash bay as per Standard Operating Procedure.
  • Quality Control
  • Review and manage quality control and action deviation to ensure reoccurrence through training and coaching.
  • On-time delivery of vehicles as per promised delivery time.

4)   People Management

  • On the Job coaching and identify training needs.
  • Conduct performance management review, Individual Development plan and disciplinary action where required
  • Promote associate engagement and conduct impact planning session.
  • Recruitment as per capacity model.
  •  

5)   Vehicle Warranty Repair Management 

  • Adherence to warranty process, rules and regulations as stipulated to the Principal. 

 

6)   Workshop Inventory

  • Tools and Equipment’
  • All tools and equipment’s availability/maintenance
  • Ensure all technicians tools and equipment comply as per distributor tool list.
  • Review current and assets and recommend replacement and additional equipment and maintenance, Callibration.
  • Manage asset disposal.
  • Lubricant and Consumables Stock 
  • Consumables and wash bay product management
  • Monthly Oil and consumable inventory audit.

7)   Projects

  • Small Group Activity
  • Manage, monitor and promote small group activity and kaizen effort in line with ASM support.
  • Special Projects
  • Support the implementation of special projects to enhance customer experience, such as transformation and Electronic Vehicle Health Check
  •  

8)   Risk Management

  • HSSE & 4’S 
  • HSSE & 4’S (Siting, Sorting, Sweeping and Spick & Span)
  • Compliance and reporting to HSE and 4’s activities
  • Manage environmental compliance and ensure proper scrap and waste management
  • Process Compliance
  • Implementation and adherence to all SOP’s, memorandums and commination as issued by Head Office or Principal

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