Workshop Supervisor

Overview of the role:

This position will manage and lead a team of technical people in allocating workload and managing the day to day operations to drive workshop performance. It requires to co-ordinate with different departments and distributor team ensure Fix It Right process is followed and vehicles are delivered on time in excellent condition. 

 

What you will do:

1)   Operational performance

• To maximize the sold hors from Aftersales operation to meet the revenue performance objectives through target setting 

 

2)   Fix It Right:

• Adherence to FIR program as per Distributor Guidelines & Create a Culture to follow FIR process
• Identify and management of FIR concerns, and set actions to close GAP on set KPI’s
• Submission of branch Field Technical reports as set by Distributors and follow Technical bulletin and service bulletin

 

3)   Workshop Management 

• Attendance
• Ensure and management of attendance of all associates.
• Planning & scheduling and Time clocking
• Plan, Review, Manage and Implement utilization, productivity and efficiency of Technician & wash bay as per Standard Operating Procedure.
• Quality Control
• Review and manage quality control and action deviation to ensure reoccurrence through training and coaching.
• On-time delivery of vehicles as per promised delivery time.

4)   People Management

• On the Job coaching and identify training needs.
• Conduct performance management review, Individual Development plan and disciplinary action where required
• Promote associate engagement and conduct impact planning session.
• Recruitment as per capacity model.
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5)   Vehicle Warranty Repair Management 

• Adherence to warranty process, rules and regulations as stipulated to the Principal. 

 

6)   Workshop Inventory

• Tools and Equipment’
• All tools and equipment’s availability/maintenance
• Ensure all technicians tools and equipment comply as per distributor tool list.
• Review current and assets and recommend replacement and additional equipment and maintenance, Callibration.
• Manage asset disposal.
• Lubricant and Consumables Stock 
• Consumables and wash bay product management
• Monthly Oil and consumable inventory audit.

7)   Projects

• Small Group Activity
• Manage, monitor and promote small group activity and kaizen effort in line with ASM support.
• Special Projects
• Support the implementation of special projects to enhance customer experience, such as transformation and Electronic Vehicle Health Check
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8)   Risk Management

• HSSE & 4’S 
• HSSE & 4’S (Siting, Sorting, Sweeping and Spick & Span)
• Compliance and reporting to HSE and 4’s activities
• Manage environmental compliance and ensure proper scrap and waste management
• Process Compliance
• Implementation and adherence to all SOP’s, memorandums and commination as issued by Head Office or Principal