bayt.com
Job Description
Customer Service
● Provide courteous and efficient service ensuring that customer satisfaction is maintained at all times.
● Establish a good relationship with guests, using the guests’ name whenever possible, thus strengthening rapport and customer satisfaction.
● Exhibit a professional attitude and willingness to go the extra mile for the guests
● Be a caring problem solver, cooperative, accommodating, and fair, ensuring that all guests are satisfied with the service received.
Food and Beverage Specific
▪ Welcome and greet guests. Make all our guests feel comfortable and let them know you’re there to personally take care of them.
▪ Inform guests of specials, allergens and menu changes.
▪ Make recommendations you genuinely feel your guests will enjoy.
▪ Answer questions about our food, beverages and other restaurant functions and services.
▪ Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.
▪ Deliver food and beverages from kitchen and bar to guests in a timely manner.
▪ Perform checklists at the start/end of each shift as required.
▪ Maintain clean service areas.
▪ Monitor and observe guests’ dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
▪ Prepare the final bill, present the check to the guests, accept and process payment.
▪ Be ready and willing to assist fellow servers as situations arise.
▪ Be ready and willing to assist Runner with clearing and resetting tables.
▪ Follows the Steps of Service SOPs.
▪ Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
▪ Maintain an alert and attentive demeanor at all times in addition to remaining calm during periods of heavy business volumes.
● Adheres to company standards as it relates to personal grooming.
● Attends all training classes as instructed by Restaurant Manager.
● Adheres to company standards and policies relating to safety, security, energy and first aid procedures.
● Regular and reliable attendance.
Skills
● Strong customer and personal service orientation.
● Strong Communication skills essential, fluent in English, Arabic an asset.
● Willing to work weekends, split shifts and /or Public Holidays.
● Enjoys working in a team environment.
● Previous work experience in food and beverage service.
● Knowledge of products, services, and equipment relating to food and beverage service.
● Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.
● Positive “can do” attitude at all times