Waiter (A La Carte / Brand Partner)

Job Summary

• Responsible for delivering friendly and efficient service by creating a warm and welcoming atmosphere for all our guests and ensuring they have a great experience. The Waiter should be attentive to our guests’ needs and preferences, make recommendations and serve drinks and food accurately and efficiently according to the restaurant’s standards.

Key Duties and Responsibilities

• Serve guests in assigned section under the supervision of the Head Waiter and prepares mise-en-place daily
• Take customer orders and deliver food and beverages
• Present menu, answer questions and make suggestions regarding food and beverages, daily specials, on-going promotions, etc.
• Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
• Follow the standard sequence of service as per outlet SOP
• Actively upsell at all opportunities to help increase the average check
• Anticipate guests needs and to react to these in order to provide maximum guests satisfaction and to promote guest relations
• Stock up all workstations and ensure they are operationally ready
• Clear all soiled dishes from workstations
• Demonstrate teamwork by co-operating and assisting colleagues as needed
• Assist the Head Waiter in running the daily operations
• Adhere to all cash handling policies and procedures
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications
• Ensure uniform and personal appearance are clean and professional
• Any other duties as assigned from time to time