SANA SOFT -
Company: SANA SOFT –
WebSite: Cairo, Egypt
Job Description:**Responsibilities:**
The successful candidate will leverage their expertise to design, implement, and support advanced communication systems. Key responsibilities include: responding to help desk inquiries via phone and email from end-users and system administrators concerning the operation of Asterisk and FreePBX servers and software; conducting initial diagnostic evaluations, addressing technical issues, and providing end-user training and guidance; troubleshooting telephony features and application-related problems; resolving issues within the defined scope of the service offering; guiding end-users on procedures and policies related to endpoint and server administration and security; escalating unresolved issues to the appropriate team for resolution; diligently tracking ticket status, providing updates, and escalating as necessary to ensure adherence to service level agreements (SLAs) and client expectations; delivering timely and accurate service updates regarding incident and change requests; participating in a 24×7 on-call rotation with colleagues; contributing to technical projects by collaborating with staff and vendors to gather requirements, define project scope, determine solutions, develop project plans, and implement those solutions; leading VoIP projects from inception to completion; developing design specification plans based on customer requirements and providing appropriate enterprise architectural solutions; designing and deploying omni-channel contact center solutions; integrating communication platforms with CRM systems and other enterprise applications; and implementing and optimizing Linux-based VoIP solutions (Redhat/Ubuntu/CentOS).
Skills:
- 3+ years as a Linux Systems Administrator
- MUST have experience with Asterisk and/or FreePBX
- Should Have experience with Apache, CentOS, DNS, hosted services, MySQL
- Background in IT or in a Data Center environment
- System Monitoring and Automation
- Good knowledge of network design – Working with Firewalls, DNS, Load Balancers
- Advanced systems troubleshooting skills
- Excellent written and verbal communication skills
- Strong attention to detail and problem-solving skills
- Understanding of principles of voice and data communications
- General telephony understanding
- Understanding of VOIP platforms like Trixbox, Elastix, Freeswitch or FusionPBX
- Configuring various VOIP Phones and iOS/Android Smart Phones
- Knowledgeable in IP Telephony, unified communications, data networking, telecommunications, video technologies and Call Center
- Experience working with TCP/UDP, SIP, RTP/RTCP or other multimedia network protocols
- Aware Of Yeastar & Grandstream PBX and gateways.
Benefits:
- Social insurance
- Private Medical Insurance
- 2 Days off
- Challenging environment (if you are awesome you must succeed).
- Continuously training and development
Job Location:
Available at Cairo & Alexandria
Apply now and be part of our innovative team!