Visual Merchandiser Floor Supervisor

bayt.com

Job Description

WHAT YOU WILL DO

 

SHOP FLOOR & FITTING ROOM MANAGEMENT

  • Present a proper personal image and keep continuously check and manage the image of other staffs
  • Demonstrate good control of replenishment and sufficient product display at peak hours/days
  • Lead by example and teaches Customer Service 6 Minimum to the team, motivate & ensure the team achieves them
  • Provide immediate assistance/solutions/up-selling to customer
  • Supervise and manage the fitting room in good image
  • Able to handle complaints & difficult situations with customers
  • Able to handle customer complaint by company procedure, escalate for support when it’s unsolved over a time
  • Able to collect product feedback from customer, identify product issue, and communicate with managers
  • Manage the queue and service in cashier counter

PRODUCT KNOWLEDGE & FLOOR LAYOUT

  • Able to examines with manager if:

         – furniture are properly used according to the Visual Merchandising Manual.

         – lighting is in correct direction, make adjustments if needed

         – inventory of store fixtures up to dat

         – fixtures & furniture condition are up to standard

  • Able to controls that product on the shop floor is properly replenished at all the time

COMMERCIALITY

  • Ability to foresee and react to special commercial moments (weather, holidays, shopping mall events etc.)
  • Able to read and use all types of RFID commercial reports in TGT (Anti-ranking, Shop floor locked, Broken size, Money mapping, etc.)
  • Understands the concept of ‘Y’ and ‘Success’ in rebajas, the distribution system and that is able to organize capacity/general return accordingly.
  • Knowledge and understanding of different reports especially on:

     – Rotation and Success 

     – Subfamily report

     – TGT 50% ranking 

     – New arrival report 

     – floor’s sales at regular intervals

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