Unit Clerk – كاتب وحدة

Duties and Responsibilities

• Actively participates in all quality and performance improvement activities within the department/service and within the hospital as per Quality Improvement and Patient Safety Plan.
• Actively participates in all the education requirement and activities as per the Hospital Education Program.
• Performs other applicable tasks and duties assigned within the scope of practice and employment contract.
• Maintains calm disposition in times of crisis or extreme pressure of work.
• Demonstrates self motivation and organization.
• Maintains confidentiality of all patient/staff communication.
• Assist with staff orientation to the unit.
• Participates in staff meetings and unit projects.
• Floats to other units as requested.
• Maintains flexible rostering
• Maintains a clean and tidy work environment.
• Makes suggestions/implements process improvements in daily work.
• Participates in unit continuous quality improvement (CQI) projects as required.
• Participates in ongoing customer service training and continuing education.
• Demonstrates efficiency in receiving and directing messages appropriately.
• Demonstrates telephone etiquette that includes a clear voice and courteous response.
• Demonstrates cultural sensitivity with customers.
• Performs additional duties as specified by Head Nurse or Charge Nurse.
• Demonstrates ability to prioritize tasks ensuring effective functioning of the unit.
• Maintains patient files in correct order according to Medical Records guidelines / Joint Commission International Accreditation (JCIA) standards
• Sends/receives faxes, photocopies.
• Interprets English to Arabic and vice versa.
• Assists the physician in obtaining treatment or operative consent by interpreting.
• Assists medical and nursing staff in speaking with patient in obtaining with admission history and physical examination.
• Interprets medical/nursing instructions to patients and their families.
• Assists the nurse with discharge procedure.
• Demonstrates efficiency on the Hospital Information System (HIS).
• Prepares admission packets.
• Maintains the nurse’s station and the unit in an orderly condition.
• Communicates with staff, patients, families and visitors in a professional and sensitive manner.
• Updates and maintains daily staffing sheets accurately.
• Delivers and collects various reports, supplies and equipment from other areas of the hospital.
• Schedules follow-up appointments as requested by the physician.
• Maintains/orders unit stationery/forms in conjunction with the Head Nurse.
• Maintains a supply of pre-collated patient documentation.
• Files all patient reports accurately and in a timely manner.
• Ensures all patient files are not left open on the desk / table tops and ensures patient confidentiality at all times.
• Coordinates clerical portion of patient admissions and discharge. 
• Demonstrates cooperation, coordination, and respect among individuals/departments in order to provide excellent customer service (internal and external).
• Escorts patients to other departments as needed.
• Actively participates in encouraging patients to complete patient satisfaction surveys.
• Responds promptly and positively to patients, families in a respectful, courteous and confidential manner.
• Gives report to oncoming Unit Clerk (UC).
• Communicates important information appropriately.