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Company Name : Al Futtaim Group

UAE National | Mechanical Technical Advisor | Al Futtaim Automotive | Ajman

bayt.com

Job Description

The primary function of the Technical Advisor (TA) is the symptom confirmation, diagnosis & repair of complex customer vehicle concerns based on direct interaction & road test with the customer, to identify the location, source and magnitude of the customer complaint.

 

Job Context:

The Technical Advisor role will report to the Workshop Manager. This role is specifically designed to interact with customer that experience technical issues. A very knowledgeable role in terms of technical issues to resolve and fix with proper diagnosis. 

  • Diagnose difficult technical concerns 
  • Offer technical solutions and report to enhance products and services 
  • Manage complaint and filter best technical solution for customers 
  • Analyse technical trends and work in conjunction with National Technical Leader to resolve difficult diagnosis. 
  • Report all findings to Workshop Manager and Service Manager. 
  • Ensure DMT’s are mentored on difficult diagnosis 
  • Advise on branch technical requirements and solutions 
  • Engage with SGA to ensure that we advocate am environment of continuous improvement 
  • Ensure FIX IT RIGHT is adopted as a culture within the teams they support 
  • Study warranty trends and advise of BFTR submission 
  • Below are the job responsibilities:
  • To maximize the sold hours from technical operations to meet the revenue performance objectives by supporting the Workshop Manager in target setting and achievement of his/her direct reports. 
  • Ensure and monitor optimal capacity of resources of the direct reports to deliver Total Quality Management. 
  • To constantly evaluate through performance management all direct reports to support the development and growth. 
  • Identify areas of continuous improvement within the workshop operations to create a more efficient and safer workplace by supporting the Workshop Manager to promote Kaizen culture 

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