Company Name : Bookotrip

Travel Consultant

bayt.com

Job Description

  • Client relationship management, working with B2C and B2B Market
  • Responsible for handling inbound calls from customers & clients regarding ticketing.
  • Responsible to issue tickets within the given period.
  • Attending to client queries through emails and phone calls.
  • Ensure that approval from the Accounts / Sales Department has been taken, before the Issuance & Reissuance of international tickets.
  • Completion of transactions to be accurate and with no negative financial impact on clients or Airlines.
  • Enter data into software (GDS – Galileo / Amadeus), ERP & Mid Office.
  • Processing tickets by speaking with suppliers/ Airlines and Issuance of Non-BSP carrier tickets directly from airlines and their GSA (general sales agent ).
  • Airline liaisons about any schedule change and any escalation with booking.
  • Responsible for maximizing the company’s profit by using the most appropriate and profitable deal.
  • Responsible for attending to all billing discrepancies for Mirror IDs in coordination with airlines.
  • Ensuring the client has advised appropriate reissue fees & any date change.
  • Coordinate with ‘Inter-branch’ for ticket issuance and re-issuance.
  • Coordinate with the Accounts department, and GDS offices to ensure quick resolution for the customer & Agents.
  • Preparation of MIS, Weekly/Monthly reports & maintenance of all official records.
  • Maintaining Daily Ticketing Report and Revenue Report.
  • Ensure the latest updated policies regarding PLB, deals, procedures, and desk Instructions are read & complied with.
  • Responsible for assisting with any other office functions if required. Roles and Responsibilities



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