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Company Name : Citi bank

Tele Relationship Manager

  • India

bayt.com

Job Description

The Field Sales Officer is an entry-level position responsible for meeting sales targets for financial products and services within their assigned district or location in coordination with the broader Consumer Sales team. The overall objective is to utilize basic product knowledge to build relationships with clients in order to recognize which financial products and services meet their needs.  The Relationship Manager for a SKY Branch location should own the complete Customer Relationship Management for all mapped customers and should own the goals of sourcing multiple products for the bank in that particular location.  The person designate will be tasked with Satisfactory Customer Service, sales of Investment Products – Mutual Funds, PMS, MLD, etc.; Insurance Products; Forex; AUM Growth and other cross sell products like Savings accounts, Credit Cards. In addition to acquisition, the incumbent is tasked with various deliverables around compliance, controls, AML, KYC/CHAD requirements and delivering on the key goals of Consumer bank and Sales & Distribution

Responsibilities:

Delivering Revenue plan on Investments; Insurance and FX Products

Responsible for selling the entire bouquet of Citibank recommended products to customer after assessing customer segment & sourcing strategy

Responsible for AUM and NNM growth as per plan

Responsible for achieving Qualified Client Growth as per Plan.

Responsible for Referrals for CP and CG NTB acquisition

Resolve Customer issues and Complains promptly and efficiently within required TAT

Customer Relationship Deepening; maximize penetration across products, Customer focused need based selling

Setting up Daily Client Engagement meetings to be fronted by the mapped Wealth Counselor

Maintain highest levels of customer service to achieve best in class NPS score

Ensuring adherence to Compliance guidelines / Audit

Ensure compliance and integrity of the sales process with respect to right selling, sourcing and documentation.

Discipline in Trainings; Certifications; HR related time lines adherence

Ensure adherence and accuracy of procedures in day to day sales

Qualifications:

0-2 years of relevant experience

Experience in the financial sector and sales preferred

General understanding of regulatory compliance, guidelines and regulations

Consistently demonstrates clear and concise written and verbal communication

Effective problem-solving and negotiation skills

Education:

Bachelor’s degree/University degree or equivalent experience

Graduate/MBA

1 -2 Years of progressive Sales experience across diverse product sets & exposure to various processes related to the Sales Process

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Consumer Sales

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Job Family:

Field Sales

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the “EEO is the Law” poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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