Company Name : Breadfast

Technical Support Engineer

wuzzuf.com

About the Job

We are looking for a Technical Support Engineer responsible for handling different functions in the technical team, and to communicate with clients targeted questions to quickly understand the root of the problem.

Responsibilities

  • Research and identify solutions to software issues.
  • Diagnose and troubleshoot technical issues.
  • Communicate with Internal/External clients targeted questions to quickly understand the root of the problem.
  • Talk clients/internal team members through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
  • Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
  • Provide prompt and accurate feedback to customers
  • Prioritize and manage several open issues at one time.
  • Document technical knowledge in the form of notes and manuals.
  • Ad-hoc requests.

Job Requirements

  • At least 1.5 till 2 years’ experience
  • Good command of the written and spoken English language
  • Exceptional verbal communication and problem-solving skills
  • Strong Negotiation skills, Critical thinker and High-level analytical skills.
  • Detail-oriented.
  • Knowledge of multiple front-end languages and libraries (e.g., HTML/ CSS, JavaScript, XML, jQuery, VueJS).
  • Knowledge of multiple back-end languages (e.g., PHP, NodeJS).
  • Knowledge of ReactJS, React Native is a plus.

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