Company Name : Confidential Company Amman

System Engineer (NOC Team)

bayt.com

Job Description

  • Job Title:                            System Engineer (NOC Team)
  • Location:                             Amman, Jordan
  • Hours:                                 Monday to Friday 4pm-1am
  • Travel Required:              None 

Position Summary

You will be responsible for monitoring and working on our Managed board. This includes monitoring, maintain, and troubleshoot Server, Backup, Anti-Virus, Firewall, and internet outage alerts. As System Engineer (NOC Team), you are responsible for handling support of these service requests. This relates to all technology to include: workstations, servers, printers, networks, and vendor specific hardware and software. Typical hours are Monday through Friday from 4pm to 1am local time ranging from 40 to 48 hours per week and available for emergencies. Candidates should possess strong problem solving, analytical and communications skills in addition to in-depth technical knowledge of systems hardware and software.

Overview

This is a unique opportunity to get in in on the ground floor of the NOC Team. The role of the System Engineer (NOC Team) is challenging and rewarding and requires a strong attention to detail and interpersonal skills. Learning new technologies is a major driver of success within this position. The focus of the job is always Excellent Customer Service. We strive to make sure our clients are happy and that their computer networks are secure and running optimally.

This is a full-time position. You will be based out of our office in Amman, Jordan. When working remotely, you will work from home. We are looking for someone who wants to learn technical skills, provide world class support, and is interested in growing their career. The goal for you is to gain the technical skills and operations knowledge to move up into more advanced technical roles.

Responsibilities

Provide remote technical assistance and support for our business clients in relation to their computer/IT needs. This can include things such as:

  • Backups – Azure, Veeam and partner specific
  • CRM and Remote Monitoring Application – Server updates, Server maintenance, scripting, monitors, projects
  • DNS Security – Projects and escalation point for service
  • Antivirus – Projects and escalation point for service
  • Data – SQL Database Cleanups and Reporting
  • Compliance and security – performs scans, scan analysis, hand off for remediation and routine health checks
  • Firewalls – Routine maintenance, Backup Configurations, Firmware updates
  • Security – Knowledgeable of general IT Security practices
  • Project Quality Assurance – checks for compliance to company standards and confirms documentation is in place

 Use the ticketing system for the following:

  • Follow up with customers ensuring open issues have been resolved
  • Document resolutions of problems as well as processes
  • Install, modify, and repair computer hardware and software
  • Run diagnostics tools to resolve problems

Provide customers with excellent customer service

  • Polite communication even under stressful situations
  • Communicate properly and timely
  • Going above and beyond to help customers

5 ways we’re going to invest in you

  • You’ll be paid well: We know that’s an important concern with any new job, because it’s the only way to get the best people.
  • You’ll get a career, not a job: Regardless of where you are in your career path, we sincerely want you to be successful for the long-term. We will align this position with your long-term career goals to fast track you on your chosen career path. You’ll get lots of training, professional development, and support from our team.
  • You’ll maintain a great work/life balance: We love our work, but we love our families more. So, we get our work done to the highest standard, then go home. The better the quality of our work, the fewer emergencies stop us going home.
  • You’ll be welcomed into a team of high performers, just like you: It’s important to belong to a team that fits your personality. It makes the work more rewarding and fun. We are a group of high achievers that are focused on creating a world class customer experience in the most positive and upbeat environment possible.
  • You’ll do work that matters: We provide mission critical IT services for our clients so they can achieve their business goals. At the end of the day, we do what we do to help people and make the world a better place.

About Us

We are a fast-growing professional services firm that manages Information Technology (IT) for our clients. Our clients are small and medium businesses that usually range between 10-200 employees located in the United States. We act as the IT department for our clients. 

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