Store Manager | Retail | Fashion | UAE

Company: Al-Futtaim –

WebSite: Dubai, United Arab Emirates

Job Description:**Job Requisition ID: 168932**

Al-Futtaim Group, established in the 1930s as a trading entity, is a highly diversified and progressive privately held regional conglomerate headquartered in Dubai, United Arab Emirates. The organization operates across five core divisions: Automotive, Financial Services, Real Estate, Retail, and Healthcare. Al-Futtaim Group employs over 35,000 individuals throughout more than 20 countries spanning the Middle East, Asia, and Africa, and maintains partnerships with over 200 globally recognized and innovative brands. Driven by an entrepreneurial spirit and a steadfast commitment to customer satisfaction, Al-Futtaim Group sustains its growth trajectory by adapting to the evolving needs of its clientele within the communities it serves. Guided by the core values of respect, excellence, collaboration, and integrity, Al-Futtaim Group is dedicated to enhancing the lives and aspirations of its customers.

**Role Summary:**

The Store Manager is responsible for driving sales performance, ensuring profitability, maintaining customer satisfaction, upholding merchandising standards, managing store operations, and overseeing the training and development of all store personnel.

**Key Responsibilities:**

* **People Development/ Human Resources:** Actively participate in the recruitment, hiring, development, and retention of high-caliber management and associates, aligning talent with store profiles and succession planning initiatives. Demonstrate leadership by example, providing comprehensive training, development, and ongoing feedback and coaching on product knowledge, sales techniques, visual merchandising, and customer experience delivery. Conduct regular staff meetings and daily briefings to review store performance, communicate company objectives and strategies, disseminate new procedures, and establish performance targets.

* **Customer Experience/ Sales:** Ensure exceptional customer service by consistently executing and achieving the defined Customer Experience through regular assessment, coaching, and follow-up activities with the team. Maintain a visible presence on the sales floor to address customer inquiries and support all sales-related functions. Implement visual merchandising standards, directives, promotions, and ensure overall cleanliness and organization of the sales floor and stockroom.

* **Drive Sales & Profitability:** Achieve or surpass established profitability targets for the store, encompassing sales, payroll, shrink, and conversion metrics. Develop and implement strategies to maximize store sales and manage expenses effectively.

* **Operational Effectiveness:** Safeguard company assets by adhering to loss prevention measures, including consistent inventory management, meticulous tracking of inbound and outbound stock movements, sales, returns, exchanges, and proactive store maintenance. Execute and comply with all company policies and store procedures.

**Required Skills and Qualifications:**

* Extensive experience in Sales, Marketing, and Operations, with a specific focus on the retail/brand management sector, preferably within the Fashion industry.
* Demonstrated in-depth knowledge of market dynamics, brand positioning, and current trends.
* A comprehensive understanding of prevailing economic conditions and the potential impact of threats and competitors.

**Qualifications:**

* **Minimum Qualification and Knowledge:** High school diploma or equivalent preferred.
* **Minimum Experience:** A minimum of two years of experience as a Store Manager, with a verifiable history of driving sales and profit growth while effectively training and developing a team.
* **Job-Specific/Technical Skills:**
* Proficiency in business English (written and verbal).
* Strong computer skills (Outlook, Excel & SAP) and detailed report analysis skills.
* Strong level of numeracy and literacy.
* Ability to perform some heavy lifting.
* Ability to stand for a minimum of eight hours during scheduled shifts.
* Exceptional customer service skills.

**About Al-Futtaim Retail:**

Al-Futtaim Retail has established itself as a leading retail operator across the Middle East, Africa, and Asia over the past 30 years. We have cultivated partnerships with some of the world’s most renowned brands, including IKEA, ACE, and Toys R Us in the Middle East, and the Inditex Group (Zara, Mango, Bershka, and P&B) across Asia. As one of the largest global partners of Marks and Spencer’s, we operate over 75 stores in both regions, offering a diverse range of fashion and food options. We have recently introduced exciting brands to the Middle East for the first time, including Watsons and B&Q, and we remain committed to adapting to our markets through new launches and continued development. To achieve this, we seek to recruit top talent from diverse backgrounds who will contribute to the growth of our workforce, comprising over 100 nationalities across 12 countries. Join us and make a difference.

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