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Company Name : Starlink

SOC Engineer – Service Operation Centre Engineer

  • Qatar

bayt.com

Job Description

Contract Duration is 3-6 months

During the FIFA WC22 event, we will be monitoring all the services for the customer to ensure the highest availability and excellent services in all vital locations/area of the event.

Responsibilities

  • Familiar with NOC system scope and tasks
  • Familiar with 24/7 shift basis work
  • Consolidate event documentation (Stadium maps, layouts, dashboards, check lists etc)
  • Consolidate event dashboards, data information to prepare for event monitoring
  • Familiarization with Ooredoo processes, event preparation, reporting tasks to work as SOC event leads
  • Monitor and analyze network/service performance for all event locations (per stadium/critical locations) across all domains
  • Monitors service KPIs to ensure excellent quality, report and follow up if any degradation till the service restored
  • Create TT, undertake cause analysis of the tickets, solve tickets or reassign to relevant teams where required, track and ensure the timely closure of tickets
  • Service impact analysis and management communication
  • Report real time service performance during event (matches and broadcast)
  • VIP customer complaints and overall customer experience management related to event
  • Performance KPI’s analysis and reports generation during the event
  • Liaise with vendors, and international carriers/operators when required to solve customer complaints & trouble ticket
  • Prepare the standard services/incidents reports if requested
  • Prepare detailed/relevant RFO and postmortem reports for incidents if requested
  • Post event analysis and reports preparation
  • Event data collection and compilation for management reports

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Creative shipping and logistics solution in Egypt
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