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Company Name : AfaqTech

Service Desk Analyst

Job Description

Objectives of this Role

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware

• Handle business-critical IT tasks and system improvements

• Research and evaluate emerging technologies, hardware, and software

• Serve as the subject matter expert supporting MAC OS, Windows, and all standard office software and applications, such as Microsoft, Adobe, and general daily used applications.

Daily and Monthly Responsibilities:

• Receive issues over the phone and respond to users’ inquiries 

• Install, configure, and support workstation software,hardware, printers, and phones

• Analyze staff needs, identify vulnerabilities, boost documentation, implementation, and testing.

• Implement applications and software installation/upgrades/troubleshooting

• Train employees on both software and hardware.

• Implement and monitor daily backup and recovery procedures

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