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Company Name : Al Salem Johnson Controls, Saudi Arabia

Service Coordinator

bayt.com

Job Description

  • Coordinates with the Field Ops Team Leaders on planning and scheduling of front line delivery teams.
  • Plans yearly, monthly and weekly execution of contracts and schedules to align skills appropriately to the needs of the contract in order to ensure maximum efficiency in execution.
  • · Plans & schedules holidays, back-ups, training of all technicians. Works with field operations team to identify cross team training and development needs.
  • · Handles all incoming customer calls and inquiries and adapts scheduling accordingly. Dispatch calls if needed Escalates customer issues as appropriate. Communicates action plans to the customer.
  • · Ensures consistent and daily schedule communication with the front delivery teams and follows up on activities & tasks
  • performed to ensure completion in line with Johnson Controls productivity standards. Provides authorization to release the team when work loads are down.
  • Places orders for materials, parts, tools and subcontractors. Selects the most cost efficient logistic solution and supplier
  • location in order to minimize cost on purchased parts. Ensures on time part delivery to job site.
  • Collect daily feedback on execution (checklists, timesheets, expenses, reports) and ensures all relevant are entered into the Johnson Controls systems & tool. Provides regular consolidated reports to the Field Ops Team Leader.
  • Ensure that all execution data (time sheets, expenses, delivery plans are entered into Johnson Controls systems & tools.
  • ·Overlooks service vehicles assigned to the location, as and when needed (e.g. mileage tracking, maintenance, fuel costs.
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