Company Name : Al Futtaim Group

Service Advisor – Multibrand | Global Aftersales

Job Description

We are currently looking for technically competent & performance driven Service Advisor to work with Global Aftersales in Abu Dhabi. Service Advisors are the first contact for customers in the Workshop; they are the image builder for the Service Department and present a picture of faith and confidence.


It is the responsibility of the Service Advisor to ensure the condition of the vehicle is thoroughly checked and discrepancies noted and communicated to customers. You will record any customer requests and ensure proper delivery of the vehicle. You will clearly communicate to the customer the jobs carried out. You will qualify and confirm customer complaints and provide advice about vehicle repair, repair duration and warranty. You will ensure effective personal and telephonic communication with customers regarding charges, approvals and negotiations alongside achieving monthly financial targets set for labour hours, parts and other sales.

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