bayt.com
Job Description
We are currently looking for competent & performance driven Service Advisors to work with our Aftersales Team in Ajman. Service Advisors are the first contact for customers in the Workshop, they are the image builder for the Service Department and present a picture of faith and confidence.
This is a full time permanent role with Al Futtaim Group. It will work 6 days a week with 1 day off. Working hours are from 8:30 am to 5:30 pm. You will also earn attractive incentive on your good performance.
As part of our Service team, your key responsibilities are as follows:
- Attend promptly and greet with a smile
- Ask Question and record customer requests without delay
- Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
- Empathize and clarify customer requests.
- Check workshop situation and promise delivery time.
- Check and ensure accordance of invoice and work performed.
- Inform customer after work completion and agree pick up time.
- Clear explanation of the job done and invoice and guide to the cashier.
- Promotion of value added services
- Resolution of Customer concerns at the earliest time and ensures satisfaction.
Skills
The ideal candidate for this role should possess at least a Higschool Diploma. You should also be able to communicate effectively with strong customer service, analytical and communication skills.
You should be highly motivated and passionate about cars.
Ref-AN
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
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