Service Advisor (Automotive)-Especially in European Vehicles

·        To be the customer champion and deliver exceptional customer service.

·        To accurately invoice for all work completed, and provide initial diagnoses of vehicle faults.

·        Proactively communicate with customers if additional work is required, and explain safety, cost, and time impact.

·        Take details of vehicle history and faults, and provide customers with an estimate of time and cost.

·        Understand customer’s ongoing vehicle requirements & sell additional services and products to customers to increase the profitability of the service center.

·        Plan all jobs effectively to optimize workshop utilization, and offer additional services to customers when the workshop not working to capacity.

·        Ask when the customer would like the car to be ready.

·        Always explain to the customer their invoice & explain all job done.

• ·        Inform customers when is the next service due.