Advertisement Area





Company Name : Alesayi Motors

Service Advisor

bayt.com

Job Description

JOB PURPOSE 

        Service Advisors are the first contact in the Workshop for a customer and provides a window to the workshop. SA should be an image builder for the Service Department and present a picture of faith and confidence.

JOB ACCOUNTABILITIES / CONTENT: 

  • Receive Customer Vehicles for Service and Repair Jobs and raise repair orders on Dealer Management Systems (DMS)
  • Technically competent to understand the customer needs and requirements and accordingly raise Service Orders
  • Able to provide detailed explanation on jobs to be carried out on vehicle.
  • Provide detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers.
  • Ability to advise customers on the required vital jobs
  • Should have flair for Selling Value added Services, Service Contracts and accessories
  • Able to make every effort to resolve Customer Complaints and ensure customer has positive ownership experience
  • Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time
  • Raise Warranty approvals
  • Raise special orders for parts not available and follow up and keep customer informed
  • Prepare Invoices on DMS and arrange for Active delivery of vehicles
  • Follow up payments of credit customers and ensure collection within stipulated time
  • Regularly monitor orders raised by him and ensure timely billing
  • Conduct service follow up to ensure customer satisfaction

share :




Advertisement Area